This Exchange Policy is a part of our overall Return Policy (which you can find here: link to your Return Policy) and explains how to exchange items purchased on our website (https://roydapparels.co.in/).
Exchanging for a Different Size or Color
We understand that sometimes you might need a different size or color after receiving your order. Here’s how to exchange an item:
- Contact Us: Initiate the exchange process by contacting RoyD Apparels via email at [Your Email Address] or phone at [Your Phone Number]. Let us know the item you want to exchange, the reason for exchange (size or color), and your desired size or color (if applicable).
- Return Authorization: We’ll provide you with a return authorization number and instructions for returning your original item.
- Return Your Item: Ensure the item is unworn, unwashed, and has all original tags attached. Pack it securely in its original packaging and ship it back to us using the provided instructions. You will be responsible for the return shipping cost unless the exchange is due to our error (e.g., incorrect item shipped).
- Exchange Processing: Once we receive your returned item and confirm its condition meets the exchange criteria, we will process your exchange request.
- Sending the New Item: We will ship the new size or color you requested to you free of charge.
Exchange Eligibility
Please keep the following in mind for exchanges:
- Items must be eligible for return as outlined in our Return Policy (new, unworn, unwashed, with tags attached, within the return window).
- Subject to availability: We may not always have the desired size or color in stock. We’ll inform you if this is the case and offer alternative solutions.
- Final Sale items are not eligible for exchange.
Contact Us
If you have any questions about our Exchange Policy or need assistance with an exchange, please don’t hesitate to contact us at [Your Email Address] or [Your Phone Number].